Orders - Orders received before noon will be entered the same day, orders received after 12 noon will be entered the following work day. We prefer hard copies of orders to enter into the system. Telephone call in orders need to be backed up with hard copies. All orders will be confirmed via fax within 24 hours. If you do not receive a confirmation please call Sheila Osborne or Doris Mareno at 800-635-7600. Please review your confirmations carefully and report any discrepancies in your order immediately. Fax all orders to 513-759-8210.

Lead-Times - Stock items have a 10 working day lead=time plus transit time. Non-stock items have a 21-28 working days lead-time plus transit time. Working days do not include weekends or holidays.

Minimums - Corrugated and Folding Carton Non=stock items require a minimum run requirement. Please contact your salesperson or customer service representative if you are not sure of your minimums. If you order an item with a minimum run requirement, it will be noted on your confirmation. Please contact the HPPI office to increase or delete the item.

Customer Pickups - A 24 hour advanced notice is required on all customer pickups. This will help insure your order is ready when you arrive. Please contact customer service/shipping at the West Chester, OH (513-755-7200) or the Piedmont, SC ) 864-220-1785) plant to make an appointment for pickups.

Delivered Pricing - Your delivered pricing is determined by weight alone, not by cases. If you are not sure of your delivered weight, contact your salesperson or customer service.

Backorders - You will be contacted if any items on your order becomes a backorder. You can decide whether to keep the order open or cancel and reorder. If a backorder is considered complete or canceled, a copy of your order will be faxed to you, so you may close out your purchase order. Freight on backorders is determined by the following: If a Honeymoon Paper error causes an item to become a backorder, Honeymoon will pay for the freight. If the customer causes the backorder as in add-ons with no lead-time, early shipments, etc., the customer is liable for any additional freight. If a backordered item can be held until a future order is shipped the customer will not incur any additional freight.

If you have any questions about our policies, please do not hesitate to contact your Honeymoon sales representative or customer service for more information. Or, click on one of the following:

Frequently Asked Questions Billing & Shipping Tips Shipping Procedures