Purpose: To limit confusion, disputes, and costs associated with possible discrepancies between Honeymoon Paper, shipping companies, and our customers by standardizing how HPPI’s shipping departments and A/R Clerk handle the company’s Bills of Ladings and by informing our customers of the necessary procedures for their protection. For a fax of these procedures, please contact Sheila Osborne or Doris Mareno at 800-635-7600, ask your salesman, or print the printer friendly version of this page.

Definitions:

1. Bill of Lading – HPPI produced paperwork which list the codes, descriptions, and amounts of items being sent by HPPI to its customers.
2. Carrier’s Signature – The signature of the shipping company’s truck driver verifying that the number of CASES being loaded onto their trailer is correct per the HPPI Bill of Lading and that the items loaded are in good condition and undamaged.
3. Customer’s Signature – The signature of the customer’s representative verifying that the items and number of CASES received are correct per the HPPI Bill of Lading and that the items were received in good condition and undamaged. If there are any discrepancies then the customer must note such issues on the bill of lading at the time it is signed.
4. Bill of Lading Acknowledgement – The section on each bill of lading stating in effect that those signing the bill of lading are responsible to carefully count the number of CASES listed on the bill and that the seller (HPPI) will not consider claims for errors, damages or shortages in shipment unless accompanied by documents sufficient to substantiate the claim.

Procedures:

1. HPPI will produce a correct Bill of Lading for each shipment of items being sent to a customer.
2. The HPPI Shipping/Receiving Manager or one of his/her designates will highlight the Bill of Lading acknowledgement section, Number of CASES shipped (NOT SKIDS), and the place for the appropriate carrier’s signature verifying that the correct number of CASES was counted prior to shipment.
3. The shipping company cannot sign for skids. They must sign for cases only. If the shipper writes the number of skids by his/her initials/signature then the shipper must list the number of cases by his/her initials/signature as well. They cannot sign SWS (shrink wrapped skids) or SLC (shipper’s load and count).
4. The HPPI shipping personnel are responsible for making sure the shipper initialed/signed the bill of lading appropriately before the shipper is allowed to leave

1. When the customer receives the shipment and signs the Delivery Receipt they are verifying that the shipment arrived in good condition and undamaged and that all the CASES listed were received unless noted otherwise on the bill of lading.

Discrepancies:

1. Freight Claims – HPPI is responsible for insuring the accuracy of the Bill of Lading prior to shipment. Once the shipping company signs the receipt they are then verifying that the number of CASES listed on the bill is correct and that all items are in good condition and undamaged. The shipping company then takes responsibility for the number of CASES shipped and their condition until the customer has unloaded the shipping trailer and signed for the order. If the customer, upon unloading and counting the CASES finds a discrepancy in the number and/or condition of the cases (Customer must note on the Receipt such discrepancies) then the shipping company will be held responsible and a Freight Claim will be made by HPPI for the cost of the lost and/or damaged CASES. This applies to all forms of shipping, i.e. LTL, truckload, etc..
2. Short Shipped - If the total number of CASES is correct but the number per item is incorrect then HPPI will be responsible for a “Short Ship”. Before the credit can be applied HPPI must verify the short ship by checking its inventory and the picking sheet for that order. If inventory and the picking sheet do verify that the customer was short shipped then the credit can be applied. If however, HPPI inventory and picking sheet indicate that the number for the item shipped is correct then the A/R Clerk will have to determine, with the possible aid of others, if the customer credit is still due.
3. Customer Pickups – Customer pickups will be handled the same way as if a third party shipper were used. The customer’s driver will be required to sign the Bill of Lading in the same way as a shipping company and will be responsible for the number and condition of the items. If the customer then claims a discrepancy once their driver delivers the order the customer will be held responsible for the claim and no credit will be given unless otherwise approved by HPPI Management.
4. Damaged In Transit – Once the items on the Bill are signed for the party responsible for the shipping, whether it be the customer or a third party shipping company, will be held responsible for any claims due to items being damaged in transit. This applies to all forms of shipping, i.e. LTL, Truckload, etc..

If you have any questions about our policies, please do not hesitate to contact your Honeymoon sales representative or customer service for more information. Or, click on one of the following:

Frequently Asked Questions Honeymoon Policies Billing & Shipping Tips