We are always available to help answer questions. Here is some information which you may find useful or which may serve to solve billing or shipping problems before they arise.

• If you you use your own product or item codes, you should also include our product codes (part numbers) somewhere on your order, such as the description. (See "Understanding Honeymoon Item Codes")
• Pricing, part number (item code) confirmation, and additional shipping and/or handling charges should be discussed at the time of order.
• Be sure to double check your faxed order confirmation for any errors or oversights immediately upon receiving the faxed copy of your order.
• Please be aware of your delivered minimum and, if desired, inquire about any additional freight charges at the time of order. Because these charges are often assessed later, they may not appear on the faxed copy of your order unless you ask for it.
• Damaged or refused items must be returned to Honeymoon before a credit authorization number can be issued. We inspect damaged items for quality control purposes so we can keep problems from reoccurring.
• If you have earned a credit (for returned items, for example) wait until you receive the credit authorization number from Honeymoon before applying the credit to your invoice.
• Payment discounts are effective begrinning on the invoice date, NOT the date the invoice is received by you.
• Please note that it is possible for new orders to be refused at any time if an account is delinquent, even if this have been overlooked in the past. Please read our billing policies and stay current to ensure continuation of service.
• Familiarize yourself and your staff with our shipping procedures and responsibilities.

Honeymoon makes every effort to be extremely flexible. However, trying to maintain these protocols is one way we keep our business streamlined and accurate, which translates to lower prices and better service for everyone. We thank you for your cooperation!

If you have any questions about billing or shipping (or anything else) please do not hesitate to contact your Honeymoon sales representative or customer service for more information. Or, click on one of the following:

Frequently Asked Questions Honeymoon Policies Shipping Procedures